SaaS Platform
A field-operations platform that replaced a WhatsApp-and-spreadsheet workflow for a Nagpur services company.
The challenge
Operations ran on shared spreadsheets and WhatsApp groups. Nobody could say with confidence what had been completed that day.
Our approach
We modelled the process properly, built a role-aware platform on Postgres, and migrated the existing job history with a rehearsed cutover.
Chapter 01
Two weeks sitting with dispatchers and supervisors, following a job from the phone call to the invoice. The spreadsheets were not the problem — they were the symptom of a process nobody had ever written down.
What came out of it was one operations model: jobs, visits, exceptions and invoices, each with an owner and a status everyone could agree on in a single room.
Chapter 02
Row-level access in Postgres, approval steps for supervisors, and an activity trail on every status change, so a disputed job has a history instead of an argument.
Dispatchers stopped rebuilding the day in a spreadsheet each morning. Accounts stopped chasing paper.
Chapter 03
Historic jobs were imported in a dress rehearsal, then again for real on a Saturday, with a rollback path we did not need.
Monday morning the floor logged into a system they had already been trained on.
Outcomes
Tell us what you're trying to make true. We'll tell you honestly what it takes.
or email us at tikeshbarapatrec6o2d4@gmail.com
